Privacy Policy

The Wax Lounge LLC
Effective Date: January 1, 2026
Website: https://www.waxlounge.net

The Wax Lounge LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, book services, or communicate with us. By using our website and services, you consent to the practices described in this policy.

The Wax Lounge LLC does not sell, rent, share, or disclose customer mobile numbers, SMS opt-in data, or consent records to any third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent records are kept strictly confidential and are used solely for the purpose of delivering services directly related to our business.

We collect personal information that you voluntarily provide when booking appointments, filling out forms, subscribing to communications, or contacting us. This may include your full name, email address, mobile phone number, billing or mailing address, payment information, appointment details, service history, and communication preferences, including SMS consent timestamps. We may also automatically collect certain technical information such as your IP address, browser type, device information, and website usage data through cookies and similar tracking technologies. Additionally, we may retain records of customer communications, support inquiries, confirmations, and feedback.

We use the information we collect to schedule and manage appointments, provide waxing and related beauty services, process payments securely, send confirmations and reminders, respond to inquiries, deliver important service-related updates, improve website functionality, maintain compliance records for communication consent, and protect against fraud or unauthorized activity. We use your information only for legitimate business purposes directly related to delivering our services.

If you provide your mobile phone number and opt in to receive SMS communications, you consent to receive text messages from The Wax Lounge LLC regarding appointment confirmations, reminders, scheduling updates, customer service responses, and important service notifications. We do not send promotional or marketing text messages without separate, explicit consent. Consent to receive SMS messages is not a condition of purchase.

SMS consent may be obtained through website booking forms, intake forms, in-person sign-up forms, or other documented methods. We maintain timestamped records of opt-in actions in compliance with A2P 10DLC registration requirements. Message frequency varies depending on your appointments and interactions with us. Message and data rates may apply depending on your mobile carrier plan. You may opt out at any time by replying “STOP” to any message. After opting out, you will receive a one-time confirmation message, and no further SMS messages will be sent unless you re-subscribe. For assistance, you may reply “HELP” or contact us directly at [email protected] or 951-323-1011. Mobile carriers are not liable for delayed or undelivered messages.

We do not sell or trade personal information. We may share limited information with trusted third-party service providers who assist in operating our business, such as payment processors, appointment scheduling platforms, website hosting providers, or SMS delivery aggregators. These providers are contractually obligated to maintain confidentiality and protect your data. Mobile opt-in data and SMS consent records are never shared for marketing purposes. We may also disclose information if required by law, court order, legal process, or to protect our legal rights. In the event of a merger, acquisition, or business transfer, your information may be transferred but will remain subject to this Privacy Policy.

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encrypted data transmission, secure payment processing systems, restricted access controls, and routine system monitoring. While we take appropriate security measures, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to analyze traffic, enhance functionality, remember user preferences, and measure performance. You may control cookie settings through your browser; however, disabling cookies may limit certain website features.

You have the right to request access to your personal information, request corrections, request deletion of your data, withdraw consent for marketing communications, unsubscribe from emails using the unsubscribe link, and opt out of SMS messages by replying “STOP.” To exercise your rights or request information about how your data is processed, please contact us using the information below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. This Privacy Policy applies only to information collected directly by The Wax Lounge LLC through www.waxlounge.net.

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date. Continued use of our website and services after changes are posted constitutes acceptance of those updates.

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Wax Lounge LLC
Phone: 951-323-1011
Email: [email protected]
Website: https://www.waxlounge.net

By using our website and services, you acknowledge and agree to this Privacy Policy.