Terms of Service

The Wax Lounge LLC
Effective Date: January 1, 2026
Website: https://www.waxlounge.net

These Terms of Service (“Terms”) govern your use of the website located at www.waxlounge.net (the “Site”) and any services, features, appointment scheduling tools, content, and SMS communications provided by The Wax Lounge LLC (“Company,” “we,” “us,” or “our”). By accessing or using our Site or services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to specific services offered through the Site. If you do not agree with these Terms, you should not use our website or services.

The Wax Lounge LLC offers an SMS messaging program designed to provide appointment confirmations, appointment reminders, scheduling updates, customer service responses, and important service-related notifications to customers who have booked an appointment and explicitly opted in to receive text communications. By providing your mobile phone number through our website booking forms, intake forms, in-person sign-up forms, or other documented consent methods, you agree to receive recurring automated text messages related to your appointments and service interactions. Consent to receive SMS messages is not a condition of purchase.

SMS opt-in consent is collected through clear and conspicuous disclosures, including dedicated consent checkboxes on applicable forms. We maintain timestamped records of all opt-in actions in compliance with A2P 10DLC registration requirements, the Telephone Consumer Protection Act (TCPA), and CTIA messaging guidelines. Message frequency varies depending on your appointment activity and interactions with our business. Message and data rates may apply to messages sent to you from us and to messages you send to us. For questions regarding your text or data plan, you should contact your wireless provider directly.

You may opt out of our SMS messaging program at any time by replying “STOP” to any message you receive from us. Upon sending “STOP,” you will receive a one-time confirmation message confirming your unsubscribe status. After that confirmation, you will no longer receive SMS messages unless you opt in again through our standard sign-up process. If you require assistance with the messaging program, you may reply “HELP” to any message or contact us directly at [email protected] or by calling 951-323-1011 during regular business hours. Mobile carriers are not liable for delayed or undelivered messages. Our SMS program is intended for individuals 18 years of age or older.

By accessing the Site in any manner, whether automated or otherwise, you acknowledge that such access constitutes acceptance of these Terms. We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Site or services after changes are posted constitutes your acceptance of the revised Terms.

All content, materials, branding, logos, graphics, text, images, designs, and other materials available on the Site are the property of The Wax Lounge LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal, non-commercial use. You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, create derivative works from, or exploit any content from the Site without prior written consent from The Wax Lounge LLC. You may download or print a single copy of individual pages for personal, non-commercial use provided that all proprietary notices remain intact.

If you submit reviews, comments, testimonials, images, videos, or other materials to us through the Site or any digital platform, you represent that you own the content or have permission to share it. By submitting such content, you grant The Wax Lounge LLC a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, distribute, and display that content for lawful business and promotional purposes.

The Site and all services provided through it are offered on an “as is” and “as available” basis without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, The Wax Lounge disclaims all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We may provide links to third-party websites for convenience; however, we do not endorse and are not responsible for the content, products, services, or practices of third-party websites.

Certain portions of the Site may allow you to purchase services or products, including those facilitated through third-party vendors or software platforms. We are not responsible for the quality, accuracy, timeliness, reliability, or performance of third-party products or services. Your participation in transactions with third parties is solely between you and the third party, and The Wax Lounge LLC shall not be liable for any loss or damage arising from such transactions.

To access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to maintain the confidentiality of your login credentials. You are responsible for all activities that occur under your account. If you suspect unauthorized use of your account, you must notify us immediately at [email protected]. We are not liable for any loss or damage resulting from your failure to protect your account information.

We reserve the right to suspend or terminate your access to the Site or services without notice if we determine that you have violated these Terms or engaged in unlawful or inappropriate conduct. Upon termination, you must immediately cease all use of the Site and any materials obtained from it.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in California, unless otherwise required by applicable law.

We may update these Terms of Service from time to time. The most current version will always be available on our website with the effective date clearly posted. Continued use of our website or services after updates are posted constitutes acceptance of those changes.

If you have questions regarding these Terms of Service, you may contact The Wax Lounge LLC at 951-323-1011, by email at [email protected], or through our website at https://www.waxlounge.net.

By using our website, booking services, or participating in our SMS messaging program, you acknowledge that you have read, understood, and agreed to these Terms of Service.